Michael Bailey, Technical Training Specialist
Monday, 2:15pm – 3:15pm, Bergen 3
Calabrio QM is a robust solution that offers easy-to-use tools that go beyond evaluations. If you’re a newer Calabrio QM, user this session is for you. We’ll cover recording controls, the notification client, automatic pause and resume, recording URLs, and recording visibility. You’ll walk away with new tools to streamline your contact center operations.